花蜜直播app

Product Safety and Quality

The 花蜜直播app Group’s businesses involve the provision of many infrastructure products, so ensuring that customers can use our products and services with confidence is a key management issue. In a section titled “Quality and Safety of Products and Services,” the 花蜜直播app Group Code of Conduct states that we must provide high-performance, high-quality, and safe products and services. We will constantly maintain a high level of trust in the 花蜜直播app Group and contribute to the quality assurance of management by creating a Group-wide quality-assurance and product-safety structure, producing safe and excellent products that meet the expectations of our customers, and supplying appropriate services.

The 花蜜直播app Group recognizes that creating new value contributing to people’s affluent lives and the future of the global environment is our social responsibility and that supplying products and services with customer-satisfying quality is one of the Group’s management principles relating to business continuity. In 2021 we established the 花蜜直播app Group Policy on Quality Management, which is operated properly throughout the entire Group so as to continue activities effectively and efficiently toward the creation of customer value.

The 花蜜直播app Group

We have established the TQM^* Department within the Corporate Technology Division. This department formulates a company-wide quality assurance activity policy and activity promotion plan every fiscal year, and ascertains the implementation status of that plan and its positive outcomes. Simultaneously, based on initiatives for policy management, daily management, quality assurance by process, and quality management education and training based on the TQM approach, the department promotes company-wide efforts for maintaining and improving our quality assurance and management systems. We have also established divisions responsible for quality control in each business segment. In addition to formulating a quality assurance policy and activity promotion plan every fiscal year, these divisions promote quality-improvement activities within business segments and manage the status of their implementation. To be specific, in addition to promoting TQM activities and carrying out various quality assurance and control initiatives in business segments for each measure promoted by the TQM Department, the divisions implement measures and initiatives for quality management and assurance unique to those segments.

^* Abbreviation of Total Quality Management

Hiroshi Nakatani, Representative Director, Senior Corporate Executive Officer (in charge of TQM)

The TQM Department regularly formulates and promotes policies, plans, and so on related to the building and strengthening of the Group-wide TQM promotion system, including quality assurance. In addition, four times a year, the department holds meetings of the Company-Wide Quality Committee, which largely builds and strengthens the TQM promotion system for the entire Group. There, information is shared between the Head Office and business segments and discussions are held regarding policies and plans related to the building and strengthening of the Group-wide TQM promotion system, TQM-related information and challenges that have company-wide importance, critical quality issues, measures to prevent their reoccurrence, the lateral deployment of those measures, and so forth.

We have built a quality-assurance system that, for each business segment and product group, clarifies the roles of each division relating to quality assurance at every stage, from product contract, development, and design to after-delivery service, and enables the production of safe and excellent products and the implementation of appropriate services that satisfy customers. This quality-assurance system includes the following:

1. A clear understanding of the product quality (function, safety) demanded by customers and society
2. The planning and development of products that meet the above demands
3. The setting of criteria, standards, etc.
4. The review of contract content
5. Appropriate document management
6. Weaving of demanded quality (function, safety) into design
7. Crafting of design quality into products through appropriate production planning and management
8. Guidance and management of quality-assurance activities of suppliers based on appropriate procurement plans
9. Reflection in customer services, development, design, and manufacturing through the gathering, understanding, and analysis of after-delivery quality information
10. Quality auditing (including suppliers)
11. Effective quality-assurance educational programs and raising of quality-assurance awareness
12. Promotion of the most effective and economical quality-assurance activities through the appropriate utilization of management technology

The various business segments in charge of products conduct design reviews at the design stage and verify consistency with customer requirements, product specifications, and legal and regulatory requirements in order to prevent defective products. Moreover, at the product manufacturing stage, we carry out manufacturing even while conducting mid-process inspections to verify that there is no issue with proceeding to the next process, and perform a completion inspection at the end of that stage. In doing so, we minimize defects following delivery and handover to customers to the very best of our ability.

To verify the conformity of our quality management system with standards and its effectiveness, we implement internal quality audits on our business segments with the quality assurance department of each segment serving as the secretariat. For nonconformities, items requiring improvement, problems, issues, and other elements detected in internal audits, we prepare an audit results report in writing and make a report to the company president, who serves as the top management, and to the General Manager of the Business Division. Following that, each business segment makes corrections and improvements, after which the secretariat evaluates and verifies the effectiveness of the nature of the actions taken by the segment.

The 花蜜直播app Group acquires ISO 9001 certification at the level of business segments or Group companies, with approximately 70% of domestic and overseas production sites having obtained this certification.

• Promotion of quality-assurance activities and TQM activities in business segments
  We position TQM as an approach toward supplementing and strengthening quality-assurance activities in business segments. Rather than individual activities, we tackle activities as a means of enhancing the quality and efficiency of company-wide work and services using the TQM approach.
• Implementation of company-wide seminars, etc. to disseminate TQM
  We continuously implement level-specific seminars for all employees. In addition, we deepen understanding of TQM at all levels, from new recruits to top management, by means of a level-specific educational curriculum including the use of our original teaching materials and seminars with outside speakers.
• Evaluation of TQM levels
  We implement the evaluation of TQM levels and, using common indicators, quantitatively assess the state of implementation of TQM activities in all business segments and at Head Office divisions. Through these surveys, we assess the current state of implementation of TQM activities and identify processes and activities where improvements are desirable, which leads to the sharing of our respective strengths.

We implement TQM education for all employees and at all levels in an effort to raise awareness of quality. In each business segment and for each product group, we conduct education for employees actually involved in manufacturing on quality and product safety depending on product properties, thereby endeavoring to improve quality and ensure product safety.

We monitor the status of quality defects and incidents involving 花蜜直播app products, ensuring that required countermeasures are being taken and reflecting monitoring results to enhance our quality management systems. Additionally, through a contact point placed in each business segment, we ascertain feedback and consultations regarding defects, complaints, and incidents that we receive from customers who use our products, and take the necessary actions.
In the event of quality defects or incidents with a grave impact on our customers or on society, or major quality defects or incidents which significantly undermine trust in the Group, these are reported as expeditiously as possible to both the President and the supervisory departments at Head Office. Such defects and incidents are additionally reported to the Corporate Communications Group and other relevant departments, with notifications issued and information disclosed to the competent authorities.

The 花蜜直播app Group handles a highly diverse product lineup and engages in both B-to-B and B-to-C business. This includes the manufacture and sale of motorcycles and other B-to-C products by 花蜜直播app Motors, which complies with the laws and regulations of each country it operates in, exchanges information with the authorities in certain cases, and issues swift decisions on recalls. When conducting product recalls, in addition to promptly disclosing associated information over its website and through other means, 花蜜直播app Motors informs customers who purchased the product in question of inspections or repairs via the likes of direct mail.